Return, Damage & Shortage Policy

Damaged freight, shortages or missing items must be reported within 48 hours of delivery. Claims raised after 48 hours cannot be credited.

When reporting a claim, include the work-order number, item numbers, quantities and photographs of any damaged cases or cartons.

Return requests are reviewed against product condition, manufacturer requirements and applicable tobacco and nicotine regulations. Do not send products back to the warehouse without written authorisation.

Approved claims are settled as a credit, replacement or exchange at H&M Wholesale's discretion. Opened, tampered or expired product cannot be returned.